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美国普渡大学旅运管理(Hospitality.ppt

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美国普渡大学旅运管理(Hospitality.ppt
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學歷 美國普渡大學旅運管理(Hospitality Mgmt) 博士 成功大學交通管理科學 碩士 國防管理學院企管 學士 台南一中經歷 美國普渡大學學生餐廳膳食管理 美國普渡大學附設旅館實習 國防管理學院企管系講師 國防管理學院企管系助教 國防管理學院食勤官,團膳(Quantity Foodservice) 定義,一群有組織的膳食供應者,經由常時間的工作訓練,從事於大量食物的菜單設計、食物採買、制備與供應、提供營養、美味、合理價值的家庭以外宗教、社會團體、商業機構、公司、工廠、醫院等團體,以期在外就食者可得到質、量均衡的膳食。(Kotshevar, 1975),飲食,家庭外飲食,家庭飲食,團膳為主(廣義),飲料為主,營利性團膳,非營利性團膳(狹義),產業性 公司,一般 飲食店,學校 團膳,醫院 團膳,工廠 團膳,社會 福利設施 團膳,酒館,茶館,,Chapter 1,Raising the standard,The foodservice industry is the largest industry in the US in terms of employment. (more than 10 million people).It accounts for 4 % of GNP (gross national product).台灣餐飲業占GDP (gross domestic product) 的1.7% (92年行政院主計處) http://www.dgbas.gov.tw/dgbas03/bs3/analyse/new92352.htm,,,,,,,Foodservice Industry,Biggest employment industry (USA) Highly labor intensive Highly competitive Low productivity Pay is low (not for supervisory and management level,,,Foodservice Industry (cont),High turn over rate How to reduce it? Training a new worker to replace an experienced one can cost the operation as much as 8 % of a worker’s annual salary for the 1st year.Low profit margin Low capital investment High labor cost (yes/USA; ?/Taiwan),,Foodservice Industry (cont),Massive foodservice chains do most of the dollar business The small, single-outlet enterprise’s share of the market is shrinking.,Training the labor force,Much of this new labor was recruited from “off the streets.” Workforce diversity: such as age, Economic status (Students, older people, disabled, people with cultural differences, etc.) income, Religion Lifestyle …,MaDonald’s Changing Workforce Programs,It helps employees work through gender and cultural differences. It provided courses encouraging open communication Managing the Changing Workforce Women’s Career Development Black Career Development Hispanic Career Development Managing Cultural Differences and Managing Diversity,,Various formal training programs are springing up, bringing a better-trained employee into the industry.  such as high schools,colleges/u
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