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旅游饭店职业英语_unit_1.ppt

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旅游饭店职业英语_unit_1.ppt
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旅游饭店职业英语,初 级 2008,Unit One Concierge 礼 宾 服 务 Lesson 1,2,Lesson 1,Welcome to Our Hotel欢迎来到我们酒店,Key Words:,welcome 欢迎doorman 门 童luggage 行 李very 非常glad 高兴的problem 问题follow 跟随 听课文录音,Talking to the Guest 情 景 会 话,ONE,Doorman: D Guest: GD: Good morning, Sir.Welcome to our hotel. G: Good morning. D: I’m the doorman. Let me help you with your luggage. G: Thank you.,TWO,Doorman: D Guest: GD: Good afternoon, Madam.Very glad to have you here. G: Good afternoon. Can you help me with my luggage? D: No problem, Madam.The Reception Desk is over there. Follow me, please. G: Ok.,Notes:,Help…with…是连用结构, “帮助某人做某事”Example: Let me help you with your work.我来帮您做这项工作.I’m glad to do sth. 我很高兴做某事.Example: I’m very glad to have you here.Very glad to have you here. (省略说法)当客人提出要求时,员工一般使用No problem,sure,certainly回答,让客人感觉到酒店服务的热情周到.,Your Turn to Try Now,Listen to the words and repeat:case 箱子 baggage 行李 carry-on 手提行李箱 shoulder bag 挎包 suitcase 衣箱,手提箱 belongings 物品,财产 article 物品 wallet 钱包 handbag 手提包 backpack 背包,Listen to the sentences, repeat and translate:I’ll take care of your luggage. You’ve got three pieces of baggage. Is that right, Sir? May I put your suitcase here? Would you mind my putting your baggage here? Shall I show you to your room?,Listen and complete the dialogues:D: Good morning, Madam. .G: Good morning.D: I’m the doorman. .G: Thank you.,2. D: Good evening, Mr. Taylor. Nice to see you again.G: Good evening.D: and show you to the Reception Desk.G: Thank you.,Lesson 2,May I show You to Your Room我可以带您去您的房间吗,Key Words:,bellboyshowpleasuremadamhelpput lift,行李员 带领;出示 愉快 女士,夫人 帮助 放 电梯,,Talking to the Guest 情 景 会 话,ONE,Bellboy: B Guest: GB: Good morning, Sir.Welcome to our hotel. G: Good morning. B: May I show you to your room now? G: All right. Thank you. B: My pleasure.,TWO,Bellboy: B Guest: GB: Good after
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